FAQ | shelbyleighdesigns

Frequently Asked Questions

Have more questions? Shoot me an email/text or give me a call.

Shelby Leigh Kizer

6015204763

I like a painting on your website, but it's out of stock, the wrong colors, the wrong size, etc. Can you make another painting like it?

Yes! This happens all the time! Shoot me a message and I would love to work with you to create a piece that is absolutely perfect for your space.

Is all your available work on your website?

Nope. I always have a stack of paintings in my studio. You can also find available works in the 'available' highlight on my Instagram. If you are interested in seeing ALL available works, you can schedule an appointment to stop by my studio or I can send you photos.

Why do some paintings on your site say, 'Contact Us to Purchase?'

That particular painting is available through one of the galleries that I am in. If you look in the description of that painting, there should be a URL link to copy & paste that will bring you to a page where you can purchase. If the link is not there or if you can't find the painting on the galleries' website, shoot me a message and I'll make sure you get there! :)

Do you do commissions? How do I start that process?

Yes! I love love love doing commissions and bringing your thoughts and dreams to life! To learn more about the process for commissions, click here. Shoot me an email if you have questions or if you're ready to get started! :)

When can I expect my painting to arrive after placing an order on your website?

I ship 5-7 business days from when your painting is purchased. Friday is usually my shipping day! Right now I only have the option for standard shipping on my website, so you can expect your painting to arrive 3-10 days from when it was shipped, depending on your location.

I need my painting before 'insert date.' Can you get it here in time?

If you are on a timeline and need your painting faster, please shoot me an email or text ASAP! I will do my absolute best to get your painting to you by the date you need! Additional shipping rates may need to be added.

Where is my painting coming from?

All paintings are shipped from Hattiesburg, Mississippi via USPS or UPS.

Will you send me tracking information?

Yes. Be on the lookout in your email.

More questions about shipping, refunds, or returns? Click here.

Can I come by your studio and see your work in person?

Absolutely. Shoot me an email/text or give me a call to schedule an appointment.

Do you do installed payments?

Yes for all works over $200. The plans are based around your needs. Shoot me an email if you are interested in purchasing a painting on a payment plan or if you have any questions.

More questions about payment plans. Click here.